Covid-19 FAQs

We know that this is a really difficult time for many of our patients. We are all living through an uncertain and worrying time and we want you to know that we are here for you whenever you need us.

As the coronavirus pandemic escalated in the UK in March, the government put measures in place to reduce the spread of infection and to and ensure the NHS was not put under extra pressure. Sadly this meant that all IVF clinics in the UK were instructed to stop all fertility treatments, except fertility preservation for men and women about to undergo e.g. chemotherapy.

Although many of our staff have been redeployed throughout the Trust to help out in other departments, we do have some staff still on site for the moment. They are available during normal working hours (8am – 5pm Monday – Friday and 8am – 3.30pm Saturday). The out-of-hours Emergency on-call service is still available for existing patients. We are carrying out virtual consultations, our counsellors are available for telephone support sessions, the embryologists are taking care of your frozen eggs, sperm and embryos, the admin team are working to make sure you are kept well informed, and we have nurses here to answer your queries and to offer support.

This is a really difficult question to answer and we do appreciate how distressing the uncertainty of when you might be able to access treatment will be. We are proud to be part of our amazing NHS and our staff and premises are available to help to fight this pandemic for as long as they are needed. As soon as we have permission from the HFEA to resume treatments we will do our utmost to be up and running in the minimum time possible.

If you are an existing patient we will keep in touch with you by letter over the next few weeks so that you are up to date with any new information we have about re-opening. As soon as we have a date we will contact you with your appointment so that your treatment can start at the earliest opportunity.

Don’t worry, you won’t need to be re-referred and you will keep the same position on the waiting list. Our admin team have all the information they need to send for patients in date order.

We will do everything we can to see all our patients as soon as possible when we are able to. Patients who were about to start treatment, or who had embryos frozen in March instead of a fresh transfer, will be seen first as soon as we re-open.

We appreciate that during this time the need for support may be even greater than usual. We anticipate that emotions such as uncertainty, anxiety and vulnerability may be heightened. Our specialist counsellors, Suzanne and Diane, will do their best to be available throughout this difficult time for telephone counselling sessions. We are here to support you so please ring 0114 2268050 to arrange an appointment..

Reassuringly, there is currently no evidence to suggest that coronavirus has a negative effect on male or female fertility.

We would suggest that you use this as an opportunity to look after your mental and physical health as best you can during these challenging times. It’s a chance to quit smoking, reduce alcohol intake and take up regular exercise. A healthy, balanced diet is more important than ever, and please do keep taking your folic acid and any other supplements that have been recommended for you.

Our team of embryologists are on site every day to make sure your precious eggs, sperm and embryos are well looked after. We have many processes in place to ensure they are safe, including a 24-hour alarm and on call system.

You can ring us on 0114 2268050 between 8am – 5pm Monday to Friday and 8am – 3.30pm on Saturdays. We will also post regular updates on our social media

Contact us

We’d love to answer any questions you may have. If you would like find out more please complete our contact form or send an email to

Alternatively you can call us on: 0114 226 8050

Opening times: 
Monday to Friday: 8.00am - 5.00pm
Saturday: 8.00am - 3.30pm

Results Line: 
0114 2268066
Monday-Saturday 2.00pm - 3.30pm

The Jessop Wing
Tree Root Walk, Sheffield S10 2SF

Call 0114 226 8050

to talk to a member of our team

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